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Hotel Policies & House Rules
Please review these policies before your stay. By booking, you agree to the house rules and the cancellation policy below.
Last updated: 30 May 2026
Check-in & check-out
Check-in
1:00 PM
Check-out
11:00 AM
Cancellation policy
| Cancellation window | Refund |
|---|---|
| More than 5 days before check-in | 100% refund |
| 3 to 5 days before check-in | 50% refund |
| 48 to 72 hours before check-in | 25% refund |
| Less than 48 hours before check-in | No refund |
Refunds are processed to the original payment method (typically 5–7 business days). Full details on the Cancellation & Refund Policy page.
Must-read rules
- Passport, Aadhaar, Driving Licence and Govt. ID are accepted as ID proof(s).
- Pets are not allowed.
- Outside food is not allowed.
Guest profile
- Unmarried couples are allowed.
ID proof
- Passport, Aadhaar, Driving Licence and Govt. ID are accepted as ID proof(s).
- Local IDs are not allowed.
Smoking & alcohol
- There are no restrictions on alcohol consumption.
- Smoking within the premises is allowed.
Food arrangement
- Non-vegetarian food is allowed.
- Outside food is not allowed.
- Food delivery service is not available at the property.
Property accessibility
- This property is not accessible to guests who use a wheelchair. Please make arrangements accordingly.
Pets
- Pets are not allowed.
- There are no pets living on the property.
Other rules
- Private parties or events are allowed.
Child & extra-bed policy
- An extra bed can be provided for any child included in the booking, charged at the property:
- • ₹3,000 per child for an extra mattress (paid at the property).
- • ₹300 per child for an extra sofa-cum-bed (paid at the property).
- An extra bed can be provided for any additional guest included in the booking, charged at the property:
- • ₹3,000 per guest for an extra mattress (paid at the property).
Terms
These house rules form part of our Terms & Conditions. Charges marked “paid at the property” are collected at check-in and are separate from your online booking total.
Questions about this policy? Email enquiry@hongsauresort.com.